Relai 瑞來 用真正會「處理問題」的 AI，整合 LINE、IG、FB、WhatsApp 與官網。自動回覆、預約、報價、追單，並把每一次對話沉澱成可成交的客戶資料。 Relai deploys a true problem-solving AI agent across LINE, IG, FB, WhatsApp & your website — auto-replying, booking, quoting and following up, while turning every chat into closeable CRM data.
一條 AI 接住所有通路 · 串接你已經在用的工具One AI across every channel · works with the tools you already use
7 成詢問發生在下班後。隔天才回，客人早就找了別家。70% of inquiries land after hours. Reply tomorrow and they've gone elsewhere.
LINE、IG、表單、Excel 各記一份，跟進總是漏掉、重複。LINE, IG, forms, spreadsheets — follow-ups slip through the cracks.
同事離職、手機換人，談過什麼、報過什麼價都查不到。Staff leaves, phone changes — and the whole conversation history is gone.
關鍵字機器人只會「答非所問」，客人更生氣、轉真人更慢。Keyword bots miss the point, frustrate customers and slow handoff.
輸入官網、菜單、FAQ 或商品頁，Relai 自動讀取並建立專屬知識庫。不必手寫一條條的問答。Drop in your site, menu, FAQ or product pages. Relai ingests them and builds your knowledge base — no manual Q&A scripting.
一鍵綁定 LINE 官方帳號、IG、FB、WhatsApp 與官網聊天視窗。所有對話進到同一個收件匣。One-click connect your LINE OA, IG, FB, WhatsApp and web chat. Every conversation lands in one inbox.
AI 24 小時回覆、預約、報價並自動追單；高意向名單即時通知你接手。對話自動變成 CRM 商機。AI replies, books, quotes and follows up 24/7; hot leads ping you to take over. Chats become CRM deals automatically.
從第一句招呼到最後成交，Relai 把客服、行銷與業務串成一條自動化的營收線。From first hello to closed deal, Relai turns support, marketing and sales into one automated revenue loop.
理解語意、查資料、執行動作：自動報價、查庫存、預約時段、開發票連結，而不是死板的關鍵字。Understands intent and takes action: quotes, checks stock, books slots, sends payment links — not rigid keywords.
非關鍵字機器人 →Beyond keyword bots →LINE、IG、FB、WhatsApp、官網 widget 全進同一畫面，同一位客人跨通路自動合併身分。LINE, IG, FB, WhatsApp & web widget in one view — the same customer auto-merged across channels.
競品多半只有 LINE →Rivals are LINE-only →每段對話自動建檔、貼標、進入 Kanban 管道。誰在哪一關、報多少價，一目了然。Every chat becomes a tagged contact in a Kanban pipeline. See who's where and quoted how much, instantly.
客服即業務 →Support = sales →AI 從語氣、預算、急迫度判斷成交機率，0–100 分排序，讓你先打最熱的單。AI scores intent from tone, budget & urgency (0–100) so you chase the hottest deals first.
不再亂槍打鳥 →Stop guessing →客人已讀不回？AI 在最佳時機自動關懷、提醒優惠、再邀約，把冷掉的單救回來。Ghosted? AI re-engages at the right moment with nudges and offers to revive cold deals.
挽回流失營收 →Recover lost revenue →AI 起草、標示信心度，真人一鍵確認或改寫；複雜問題即時轉真人，不漏接。AI drafts with a confidence score; humans approve or edit in one tap. Complex cases escalate instantly.
AI 不亂講話 →No hallucinated answers →窗邊 4 位週六…
批發報價單…
退換貨流程…
合作提案…
Relai 同時給你真・AI、全通路、CRM 與透明的價格。Relai gives you real agentic AI, omnichannel, CRM and transparent pricing — all at once.
| 能力Capability | Relai 瑞來 | 平價訂閱型工具Budget LINE tools | 企業級平台Enterprise suites | LINE 內建 AILINE built-in AI |
|---|---|---|---|---|
| 真・代理式 AI（會執行動作）True agentic AI (takes action) | ✓ 完整Full | 部分Partial | 行銷導向Marketing-led | 基本Basic |
| 全通路（LINE/IG/FB/WA/官網）Omnichannel | ✓ | 多為 LINEMostly LINE | ✓ | LINE |
| 內建 CRM ＋ 銷售管道CRM + sales pipeline | ✓ | 名單為主List only | 需加購Add-on | ✕ |
| AI 名單評分 ＋ 自動追單AI scoring + auto follow-up | ✓ | ✕ | 部分Partial | ✕ |
| 5 分鐘自助建置（讀網址）5-min self-serve setup | ✓ | 手動模板Manual templates | 需業務導入Sales onboarding | ✓ |
| 透明定價（低月費起）Transparent pricing | ✓ NT$0 起start | 月費訂閱Monthly sub | 需報價Contact sales | 免費Free |
| 彈性用量計費Flexible usage pricing | ✓ | 部分Some | 多為固定方案Fixed plans | ✕ |
| 自助開通・免業務電話Self-serve · no sales call | ✓ | 部分Partial | 需業務Sales-gated | ✓ |
| 營收歸因分析Revenue attribution | ✓ | ✕ | ✓ | ✕ |
＊比較依各家公開官網資訊整理（2026/05），實際功能與價格以各官方為準。*Compiled from public websites (May 2026); see each vendor for current details.
不綁約、不需預付整年。AI 用量可選平台代管或自備金鑰（BYOK）。No lock-in, no annual prepayment. Use managed AI or bring your own key (BYOK).
個人店家、剛開始用 AI 接客。Solo shops getting started with AI.
想把詢問變訂單的成長品牌。Growing brands turning chats into sales.
多門市、多人團隊與高流量。Multi-store teams & high volume.
BYOK 自備 OpenAI / Anthropic / Gemini 金鑰，AI 用量成本直接付給供應商，平台不抽成。也可用平台代管，不必自己處理金鑰。Bring your own OpenAI / Anthropic / Gemini key — pay providers directly with zero platform markup. Or let us manage it, no keys required.
彈性用量計費、成本透明，隨業務規模成長，不必預付整年、不綁約。Flexible usage-based pricing — transparent, scalable, no annual prepayment, no lock-in.
架構最佳化讓 AI 接客成本極低，省下的直接回饋到你的方案價格。An optimized architecture keeps AI service costs low — and we pass the savings straight into your plan price.
「以前晚上 LINE 都來不及回，現在 AI 直接幫我報價、訂位，早上起來管道裡已經三張單。導入真的只花一個下午。」"I used to miss every late-night LINE. Now the AI quotes and books for me — I wake up to three deals in the pipeline. Setup took one afternoon."
「IG 跟 LINE 客人終於合在一起看，AI 名單評分讓業務先打最熱的單，成交率差不多翻倍。」"IG and LINE customers finally live in one place. AI scoring tells my team which leads to call first — conversions roughly doubled."
「我們是 B2B，報價來回很煩。Relai 自動整理需求、生報價單，還會追進度，業務省下一半時間。」"We're B2B and quoting was painful. Relai gathers requirements, drafts quotes and chases status — my reps save half their time."
市面上多半聚焦 LINE 單一通路、以名單與自動回覆為主。Relai 是「全通路 ＋ 真・代理式 AI ＋ CRM 與銷售管道」三合一：AI 不只回話，還會執行預約、報價、追單，並用名單評分幫你排優先序，且免費就能開始、不需預付整年。Most tools focus on LINE alone, mostly lists and auto-replies. Relai combines omnichannel + true agentic AI + CRM/pipeline: the AI books, quotes and follows up, scores leads for you — and you can start free with no annual prepayment.
是的。貼上你的官網或 FAQ 網址，AI 自動讀取建立知識庫；再用一鍵授權連上 LINE 官方帳號與社群即可。全程圖形化操作。Yes. Paste your website or FAQ URL and the AI builds the knowledge base; then one-click connect your LINE OA and socials. Entirely no-code.
Relai 以你的知識庫為依據回答，並標示每則回覆的信心度；低信心或敏感問題會自動轉真人。你也能設定哪些情境一律由真人確認後再送出。Relai answers strictly from your knowledge base and shows a confidence score per reply; low-confidence or sensitive cases escalate to a human. You can require human approval for any scenario.
方案月費已含對話額度，超量按則計費。若想完全掌控 AI 成本，可選 BYOK 自備 OpenAI / Anthropic / Gemini 金鑰，用量直接付給供應商、平台不抽成；不想處理金鑰則用平台代管即可。Your plan includes a chat quota; overage is per-chat. For full cost control, choose BYOK and bring your own OpenAI / Anthropic / Gemini key — pay providers directly with no markup. Prefer simplicity? Use managed AI.
LINE、Instagram、Facebook、WhatsApp 與官網聊天視窗；AI 自動偵測客人語言，支援繁中、英、日等多語回覆。LINE, Instagram, Facebook, WhatsApp and a website widget. The AI auto-detects the customer's language and replies in Traditional Chinese, English, Japanese and more.
資料加密儲存，對話資料不會用於訓練第三方模型；可隨時匯出或刪除，符合個資保護原則。Data is encrypted at rest, never used to train third-party models, and exportable or deletable at any time, in line with privacy best practices.
免費開始，5 分鐘讓 AI 上線。有成交，再升級。Start free. AI live in 5 minutes. Upgrade once it's closing deals.