AI 客服 × LINE CRMAI Front Desk × LINE CRM

Relai 瑞來 — 全通路 AI 客服與 LINE CRM。 接住每一句詢問Catch every question. 記成一筆訂單Turn it into a sale.

Relai 把 LINE、Instagram、Facebook、WhatsApp 與官網訊息集中到同一個收件匣，讓 AI 自動回覆、預約、報價、追單，並將每次對話同步成 CRM 客戶紀錄。 Relai brings LINE, Instagram, Facebook, WhatsApp and your website chat into one shared inbox — AI replies, books, quotes and follows up, and syncs every conversation into a CRM contact.

免費試用，5 分鐘上線Start free — live in 5 min 看產品畫面See the product

一條 AI 接住所有通路 · 串接你已經在用的工具One AI across every channel · works with the tools you already use

LINE Instagram Facebook WhatsApp 官網聊天Website chat
為什麼客人會流失Why you lose customers

不是沒有客人，
是訊息接不住。You're not short on leads —
you're dropping them.

下班後無人回覆No replies after hours

晚間與假日詢問無人承接，隔天再回覆時，客戶可能已經選擇別家。Evening and weekend inquiries go unanswered; by the next day, the customer may have chosen someone else.

名單散落各處Leads scattered everywhere

LINE、IG、表單與試算表各自保存，難以追蹤、去重與持續跟進。LINE, IG, forms and spreadsheets each hold their own copy — hard to track, de-duplicate and follow up.

對話沒有客戶紀錄Chats leave no record

換人接手時，看不到曾問過什麼、報過什麼價格，以及目前成交進度。When someone new takes over, they can't see what was asked, what was quoted, or where the deal stands.

制式機器人答非所問Rigid bots miss the point

只靠關鍵字回覆，無法理解情境，也不能在需要時順利交給真人。Keyword-only replies can't understand context, and can't hand off smoothly to a human when needed.

三步上線Live in 3 steps

不用工程師，
今天就能讓 AI 接客。No engineers.
Your AI front desk goes live today.

01

貼上網址，AI 自動學會你的生意Paste your URL — AI learns your business

輸入官網、菜單、FAQ 或商品頁，Relai 自動讀取並建立專屬知識庫。不必手寫一條條的問答。Drop in your site, menu, FAQ or product pages. Relai ingests them and builds your knowledge base — no manual Q&A scripting.

約 5 分鐘~5 minutes
02

連上 LINE 與社群Connect LINE & socials

一鍵綁定 LINE 官方帳號、IG、FB、WhatsApp 與官網聊天視窗。所有對話進到同一個收件匣。One-click connect your LINE OA, IG, FB, WhatsApp and web chat. Every conversation lands in one inbox.

約 3 分鐘~3 minutes
03

AI 接客，你只管成交AI serves, you close

AI 24 小時回覆、預約、報價並自動追單；高意向名單即時通知你接手。對話自動變成 CRM 商機。AI replies, books, quotes and follows up 24/7; hot leads ping you to take over. Chats become CRM deals automatically.

即刻開始Starts instantly
核心能力Capabilities

一條 AI 接住所有通路，從詢問一路推進到成交。One AI across every channel — from first question to closed deal.

週六還有位子嗎？Any tables Sat?
有的，14:00 還有空位～Yes, 2pm is open.

24 小時 AI 接待24/7 AI front desk

全天回覆詢問，處理預約、報價與常見問題。Answers around the clock, handling bookings, quotes and common questions.

LINEIGFBWhatsAppWeb

全通路收件匣Omnichannel inbox

LINE、IG、FB、WhatsApp 與官網訊息集中管理。LINE, IG, FB, WhatsApp and website messages, managed in one place.

A示意客戶 ASample contact🔥88
B示意客戶 BSample contact64

CRM 與名單評分CRM & lead scoring

對話自動建檔、貼標並排入銷售管道。Conversations are filed, tagged and added to the sales pipeline automatically.

✦ AI 起草回覆 · 信心 92%AI draft · 92% confidence
↓ 高價值問題high-value case
● 一鍵轉真人接手Hand off to a human

自動追單與真人接手Auto follow-up & handoff

AI 持續跟進，高意向或複雜問題立即交由團隊處理。AI keeps following up; hot or complex cases go straight to your team.

產品實機Inside the product

看起來像高階軟體，
用起來像多請了一位員工。Looks like premium software.
Works like an extra teammate.

示意資料 · DemoSample data · Demo
A
示意客戶 ASample contact A

窗邊 4 位週六…Table for 4, Sat…

B
示意客戶 BSample contact B

批發報價單…Wholesale quote…

C
示意客戶 CSample contact C

退換貨流程…Return policy…

週六下午 2 點還有 4 位窗邊嗎？Table for 4, window, Sat 2pm?
有的！週六 14:00 窗邊四人桌還有 2 桌，要幫您保留嗎？Yes! 2 window tables left for Sat 14:00. Shall I hold one?
好，幫我留！Yes please, hold it!
已保留 ✅ 並寄出付款連結，期待週六見！Held ✅ payment link sent. See you Sat!
A 示意客戶 ASample contact A
來源通路Channel
LINE
AI 名單評分Lead score
🔥 88 / 100
預估金額Est. value
NT$ 3,200
關鍵差別The real difference

聊天視窗只能等客人上門。
但你的客人，早就在 LINE。A chat widget waits on your site.
Your customers are already on LINE.

裝一個網頁聊天視窗，前提是客人會先逛你的官網。台灣的餐飲、美業、診所、零售——客人是直接 LINE、IG 私訊你。接不住那裡，就接不住生意。A website chat box assumes people visit your site first. But Taiwan's diners, salons, clinics and shops get messaged straight on LINE and IG. Miss them there, and you miss the sale.

只放網頁聊天視窗Website widget only
客人得先找到你的官網They must come to your site
  • ✕客人得先打開官網，沒網站就沒對話No website traffic means no conversations
  • ✕人一離開頁面，對話就斷了Leave the page and the chat is gone
  • ✕只是回客服，不沉澱成客戶資料Answers tickets, but builds no customer record
  • ✕接不到 LINE、IG、FB 的私訊Can't catch LINE, IG or FB DMs
Relai · 全通路Relai · omnichannel
客人在哪，你就在哪Be wherever they already are
  • ✓直接接住 LINE／IG／FB／WhatsApp／官網Catch LINE / IG / FB / WhatsApp / web directly
  • ✓每一次對話自動寫成客戶資料與商機Every chat becomes a customer record and a lead
  • ✓24 小時自動回覆、預約、報價、追單Replies, books, quotes and follows up 24/7
  • ✓所有通路收進同一個收件匣Every channel in one shared inbox
一站全包All in one

一個 Relai，全部到位。One Relai, everything included.

統一收件匣Unified inbox AI 自動回覆AI auto-reply 預約・報價Booking & quotes AI 名單評分AI lead scoring 自動追單Auto follow-up CRM 銷售管道CRM pipeline 數據分析Analytics 全通路串接Omnichannel ＋ 還有更多+ and more
同場較勁How we compare

從回覆訊息，
到推進成交。From answering messages,
to closing deals.

比較的不只是聊天功能，而是從全通路接待、CRM 建檔到後續追單的完整度。It's not just chat features — it's the completeness, from omnichannel reception and CRM records to follow-up.

能力Capability Relai 瑞來 平價訂閱型工具Budget LINE tools 企業級平台Enterprise suites LINE 內建 AILINE built-in AI
真・代理式 AI（會執行動作）True agentic AI (takes action)✓ 完整Full部分Partial行銷導向Marketing-led基本Basic
全通路（LINE/IG/FB/WA/官網）Omnichannel✓多為 LINEMostly LINE✓LINE
內建 CRM ＋ 銷售管道CRM + pipeline✓名單為主List only需加購Add-on✕
AI 名單評分 ＋ 自動追單AI scoring + follow-up✓✕部分Partial✕
5 分鐘自助建置5-min self-serve setup✓手動模板Manual templates需業務導入Sales onboarding✓
透明定價（低月費起）Transparent pricing✓ NT$0 起+月費訂閱Monthly sub需報價Contact sales免費Free
彈性用量計費Flexible usage pricing✓部分Some多為固定方案Fixed plans✕
營收歸因分析Revenue attribution✓✕✓✕

比較依各方案公開資訊整理，功能、價格與限制可能調整，實際內容以各服務官方公告為準。Comparison compiled from each provider's public information; features, prices and limits may change — see each service's official site for current details.

24/7
全天候 AI 接待Always-on AI front desk
5 大通路5 channels
LINE、IG、FB、WhatsApp、官網web
1 個收件匣1 inbox
所有詢問集中管理All inquiries in one place
約 5 分鐘~5 min
完成基本設定並上線Basic setup, then live
方案Pricing

免費開始，
有成交再升級。Start free.
Upgrade when it pays off.

不綁約、不需預付整年。每一階都配一顆對應等級的 AI 大腦，升級就換上更聰明的腦。No lock-in, no annual prepayment. Every tier ships an AI brain matched to its level — upgrade for a smarter one.

體驗Starter Starter

個人店家、剛開始用 AI 接客。Solo shops getting started with AI.

NT$0
永久免費 · 每月 100 則對話Free forever · 100 chats/mo
  • 包含 Included: 官網聊天視窗（網站外掛）Website chat widget
  • 包含 Included: 標準腦 AI ＋ 知識庫Standard-brain AI + knowledge base
  • 包含 Included: 基本 CRM 名單Basic CRM contacts
  • 不包含 Not included: LINE 與社群通路LINE & social channels
免費開始Start free
最受歡迎Most popular

成長Growth Growth

想把詢問變訂單的成長品牌。Growing brands turning chats into sales.

NT$990/月mo
含 1,500 則對話 · 3 席 · 超量 NT$0.5/則1,500 chats · 3 seats · NT$0.5/extra
  • 包含 Included: 官網 ＋ LINE 官方帳號Web + LINE Official Account
  • 包含 Included: 標準腦 代理式 AI ＋ 自動預約報價Standard-brain agentic AI + booking/quoting
  • 包含 Included: 完整 CRM ＋ 銷售管道Full CRM + pipeline
  • 包含 Included: AI 名單評分 ＋ 自動追單AI scoring + auto follow-up
開始 14 天試用Start 14-day trial

商務Business Business

多門市、多人團隊與高流量。Multi-store teams & high volume.

NT$2,490/月mo
含 6,000 則對話 · 10 席 · 超量 NT$0.35/則6,000 chats · 10 seats · NT$0.35/extra
  • 包含 Included: 成長全部功能 ＋ 全通路（IG/FB/WhatsApp）Everything in Growth + all channels
  • 包含 Included: 進階腦——更聰明的 AIAdvanced brain — smarter AI
  • 包含 Included: 多門市 ＋ 團隊權限管理Multi-store + team roles
  • 包含 Included: 營收歸因 ＋ 進階報表Revenue attribution + reports
  • 包含 Included: API ＋ 客製整合API + custom integrations
開始 14 天試用Start 14-day trial
企業 EnterpriseEnterprise 企業 · NT$6,900 起· from NT$6,900

旗艦腦（最聰明的 AI）· 30,000+ 對話/月 · 多席位團隊 · 用量可客製加購 · 開發票/統編 · 優先支援與專人協助導入（依需求洽談）。Flagship brain (the smartest AI) · 30,000+ chats/mo · multi-seat teams · custom volume add-ons · invoicing · priority support & hands-on onboarding (scoped on request).

預約諮詢Talk to us

AI 全部由 Relai 代管，你不需要任何技術設定或金鑰；用量依方案分級，超量自動以優惠級距計費，成本透明、不綁約。AI is fully managed by Relai — no technical setup or keys on your side. Usage scales by plan with transparent tiered overage. No lock-in.

使用情境Use cases

不同產業，
怎麼把詢問推進到成交。Different industries,
one path from question to sale.

以下為常見使用情境，展示 Relai 如何承接詢問、整理客戶資料並協助團隊持續跟進。Common scenarios showing how Relai receives inquiries, organizes customer data and helps your team keep following up.

使用情境示意Illustrative scenario

餐飲訂位Restaurant booking

晚間詢問由 AI 即時回覆，收集日期、人數與時段；需要確認時再交由店員接手。AI answers evening inquiries instantly, collecting date, party size and time slot; it hands off to staff when confirmation is needed.

使用情境示意Illustrative scenario

美業預約Beauty appointments

LINE 與 Instagram 詢問集中管理，自動整理服務項目、偏好與可預約時段。LINE and Instagram inquiries managed together, with services, preferences and available slots organized automatically.

使用情境示意Illustrative scenario

B2B 報價B2B quoting

把需求、預算與時程同步寫入 CRM，讓業務清楚掌握下一步跟進事項。Requirements, budget and timeline are written into the CRM so sales clearly see the next follow-up step.

使用情境示意Illustrative scenario

零售客服Retail support

常見商品問題由 AI 自動處理；遇到退款、客訴或複雜需求時交由真人接手。Common product questions are handled by AI; refunds, complaints or complex needs are passed to a human.

FAQ

常見問題Questions, answered

市面上多半聚焦 LINE 單一通路、以名單與自動回覆為主。Relai 是「全通路 ＋ 真・代理式 AI ＋ CRM 與銷售管道」三合一：AI 不只回話，還會執行預約、報價、追單，並用名單評分幫你排優先序，且免費就能開始、不需預付整年。Most tools focus on LINE alone, mostly lists and auto-replies. Relai combines omnichannel + true agentic AI + CRM/pipeline: the AI books, quotes and follows up, scores leads for you — and you can start free with no annual prepayment.

是的。貼上你的官網或 FAQ 網址，AI 自動讀取建立知識庫；再用一鍵授權連上 LINE 官方帳號與社群即可。全程圖形化操作。Yes. Paste your website or FAQ URL and the AI builds the knowledge base; then one-click connect your LINE OA and socials. Entirely no-code.

Relai 以你的知識庫為依據回答，並標示每則回覆的信心度；低信心或敏感問題會自動轉真人。你也能設定哪些情境一律由真人確認後再送出。Relai answers strictly from your knowledge base and shows a confidence score per reply; low-confidence or sensitive cases escalate to a human. You can require human approval for any scenario.

很單純：方案月費已含每月對話額度，超量的部分以優惠級距自動計費。AI 全部由 Relai 代管，你完全不需要技術設定或自備任何金鑰——開通即用。Simple: your monthly plan includes a conversation quota, and any overage is billed automatically at preferential tiers. AI is fully managed by Relai — no technical setup or keys on your side.

LINE、Instagram、Facebook、WhatsApp 與官網聊天視窗；AI 自動偵測客人語言，支援繁中、英、日等多語回覆。LINE, Instagram, Facebook, WhatsApp and a website widget. The AI auto-detects the customer's language and replies in Traditional Chinese, English, Japanese and more.

資料以加密連線傳輸；客戶資料僅依服務目的處理，不作未經授權的額外用途，並可依服務流程申請匯出或刪除。詳細的保存與處理方式，請以隱私權政策與服務條款為準。Data is transmitted over encrypted connections; customer data is processed only for the service's purpose, not for unauthorized uses, and can be exported or deleted via the service process. For exact storage and handling, please refer to the Privacy Policy and Terms of Service.

安全與信任Security & trust

客戶資料的處理，
透明而可查閱。How customer data is handled,
transparent and reviewable.

資料的傳輸、使用範圍與權限，皆依實際服務設定與隱私權政策處理。Data transmission, scope of use and access permissions all follow the actual service configuration and the Privacy Policy.

資料傳輸保護Data-in-transit protection

使用加密連線傳輸資料。實際保存與處理方式請參閱隱私權政策。Data is transmitted over encrypted connections. For actual storage and handling, see the Privacy Policy.

資料使用範圍Scope of data use

客戶資料僅依服務目的處理，不作未經授權的額外用途。Customer data is processed only for the service's purpose, with no unauthorized additional use.

權限與資料隔離Access & data isolation

依帳號與工作區權限控制資料存取。Data access is controlled by account and workspace permissions.

匯出與刪除申請Export & deletion requests

支援依服務流程提出資料匯出或刪除申請。Data export or deletion can be requested through the service process.

隱私權政策Privacy Policy 服務條款Terms of Service 安全與合規說明Security & Compliance
查看安全與隱私說明View security & privacy

今晚的客人，
就讓 Relai 幫你接住。Tonight's customers?
Let Relai catch them.

免費試用，5 分鐘讓 AI 上線。有成交，再升級。Start free. AI live in 5 minutes. Upgrade once it's closing deals.

免費試用，5 分鐘上線Start free — live in 5 min 看產品畫面See the product