讓 AI 幫店家
接住生意，而不是取代人。AI that helps shops
catch business — not replace people.
台灣有數十萬家中小店家，每天有大量「請問還有位子嗎？」「這個多少錢？」的訊息在 LINE、IG、FB 之間流動。老闆分身乏術，半夜的詢問常常隔天才回——客人早就跑了。Relai 瑞來就是為了把這些對話「接住」而生：用真正會處理問題的 AI，24 小時回覆、預約、報價、追單，並把每一次對話沉澱成可成交的客戶資料。Taiwan has hundreds of thousands of small businesses, and every day a flood of "got a table?" and "how much is this?" messages flows across LINE, IG and FB. Owners are stretched thin; late-night inquiries get answered the next day — by then the customer is gone. Relai exists to catch those conversations: a genuinely problem-solving AI that replies, books, quotes and follows up 24/7, turning every chat into closeable CRM data.
我們的信念What we believe
AI 輔助，真人把關AI assists, humans decide
AI 負責即時、重複、半夜的工作；牽涉金額、權益與信任的事，永遠保留真人確認。我們設計信心度與一鍵轉真人，就是這個原因。AI handles the instant, repetitive, after-hours work; anything touching money, rights or trust stays with a human. That's why we built confidence scores and one-tap handoff.
為台灣在地而生Built for Taiwan
深度整合 LINE、繁中語感、在地產業情境（餐飲、美業、診所、零售），遵循台灣《個資法》。不是把國外工具硬翻成中文。Deep LINE integration, native Traditional-Chinese tone, local verticals (dining, beauty, clinics, retail), and PDPA alignment — not a foreign tool bluntly translated.
透明，不綁架Transparent, no lock-in
公開定價、免費開始、不需預付整年；資料屬於你，隨時可匯出或刪除。我們靠把產品做好留住你，而不是靠合約。Public pricing, start free, no annual prepayment; your data is yours, exportable anytime. We keep you by being good, not by contract.
資料是託付，不是商品Data is a trust, not a product
你客戶的對話不會被拿去訓練第三方模型，也不販售。安全與合規白紙黑字寫清楚。Your customers' chats are never used to train third-party models, nor sold. Security and compliance are in writing.
名字的由來The name
「瑞來」取自「瑞氣盈門、來客如流」——希望每個用我們的店家，都生意興隆、客人不漏接。英文 Relai 則來自 relay（接力）：把每一通訊息穩穩接住、傳遞下去，不讓任何一個客人在半路掉了。"瑞來 (Ruì lái)" means "auspicious fortune arriving, customers flowing in" — our wish for every shop that uses us. The English Relai comes from relay: catching every message and carrying it through, so no customer is dropped along the way.
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＊本頁部分數據為示意，實際以官方公告為準。*Some figures on this page are illustrative; official information prevails.